Home

Not everything new is good. Just because it is new doesn’t make it right. And, of course, doing things first, is not necessarily all you need for success. I don’t know if you’ve noticed, but there’s almost always this unhealthy dose of cynicism about innovation efforts. It comes about because people have a history of being burned by new stuff…

Customers, properly, have been having a renaissance of sorts in terms of business thinking. Peter Drucker famously espoused a very customer-centric business philosophy. Nowadays, social CRM represents the return of a customer-first orientation. Last year, Altimeter published the 18 use cases of social CRM. Included in those use cases were several that relate to innovation. Customers are a rich source…

The other day, I had occasion to prepare an adoption forecast for a service, and, like any good innovator who knows anything, I formulated my answer using a nice s-curve shaped curve. S-curves are such a useful tool for forecasting the adoption of anything – particularly anything that involves communication and collaboration – because they describe how the phycology of…