Telecom
Global Leader in Telecommunications
 Overview: Innovation in the telecom space is driven by several different groups; customer service, marketing, product development, operations, and sales. Within these business drivers there are 4 sectors; Wired (largest sector), Wireless, Satellite, and Other (radio for cabs, etc.). The key to success in the telecommunications vertical is having multiple sales cycles (IT, HR, Sales, Marketing, business line leaders) within the large telecommunication firms - initial wins will create large upsides. Challenge: The telecommunications industry has been disrupted significantly over the past 20 years. From basic land-line telephone service, the changes in both technologies and consumer usage have been unprecedented. This has created new opportunities, and ushered in a new wave of competition. In this environment, companies innovate or they become low-margin providers. The challenge for our customer is to leverage the deep domain expertise and ideas of its several thousand employees, collecting and synthesizing their knowledge into actionable plans. Solution: This global telecommunications leader selected Spigit to drive its innovation forward. Our customer has a well-defined internal process for sourcing, reviewing and funding ideas, and was able to easily map that to Spigit's configurable platform. Each quarter, employees are asked to submit new ideas. Spigit's analytics use the power of the community to refine, rank and graduate these ideas. The top-10 each quarter are then candidates for internal funding. Use Spigit for Telecom with: EnterpriseSpigit - leverage your expansive employee base for the brightest ideas
|
