"Balancing customer interest with corporate mission may just be as important as knowing what customers want in the first place."
from CRM 2.0 in eweek.com
Customer feedback has always been the most important element in companies' ability to innovate and grow. Historically, feedback has been episodic and incomplete, provided in the form of what sells, customer service calls and expensive market research. Creating an online community of your customers where they provide their ideas and feedback is a powerful new approach to innovation. At the same time, companies that listen to and engage their customers via the social web are finding increased levels of buyer satisfaction and word-of-mouth.
Built on a platform used by many of the largest Fortune 2000 companies, the IdeaSpigit customer community platform integrates an intuitive user experience with powerful analytics and configuration options. The result is vibrant customer communities that deliver previously unavailable insights for your products and services.
IdeaSpigit features include:
- Customizable site skins to reflect company branding
- Easy access via customer self-registration
- Configurable idea templates for simple text ideas or more advanced media support
- Lightweight voting and ratings capture crowd sentiment
- Discussion forums for each idea as well as sitewide
- Advanced analytics engine surfaces the best ideas among all contributions
- RepUrank™ reputation score identifies top customer participants in the community
- Optional sharing of ideas via popular social media sites
- Multiple communities can be established for different businesses
- Engagement events to drive participation and ideas for specific areas
- Dashboard provides real-time updates on activity, hot spots and customer contributions
- Full set of APIs for integration with other applications and sites
Request a demo or contact us today to learn how we can help you engage your customers for innovation, branding and word-of-mouth.
Benefits
 | Improve research and development, improve employee morale, increase customer loyalty and drive bottom line growth. Learn how. |
|
Participation
 | Increase participation with IdeaSpigit 's built-in rewards and incentive program. Learn More. |
|
How We're Different
 | A lot of companies claim they do the same thing. They don't—they can't! Find out why |
|
|
