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CCA GLOBAL:
CROWDSOURCING INNOVATION FOR
THE KILLER
CLOSE

HOW CCA GLOBAL USES CROWDSOURCED INNOVATION TO ENGAGE CUSTOMERS AND GROW SALES.

In this webinar Sally Kelly shares how her team engages with retail consumers and how they continuously seek to improve service through innovative solutions.

 



CHALLENGE

How to better serve customers, adapt to new market conditions, and grow in a highly competitive environment.

SOLUTION

A company’s front line workforce holds the key to ideas that can improve outcomes for customers and unlock new avenues for growth. The Spigit innovation management platform tapped this employee crowd at CCA Global.

RESULTS

Through the platform, the entire company gets engaged with the consumer, using their questions to develop new ideas for products, services, and customer experience improvements.

“The impetus behind Carpet One is what attracted us to Mindjet—it’s the 21st century approach to collaboration.”

Sally Kelly

Vice President of Member Communications, CCA Global Partners