Customer Advisory Board

Yi Hoo Ong
Vice President, Li and Fung

Yi Hoo Ong is a Vice President at Li & Fung Limited and has been with the company for over a decade. In his current role, he oversees strategic engagement, operations, financial reporting and project management. Yi Hoo recognized the power of tapping into the collective intelligence of their employees to support the company’s focus on developing sustainable and innovative ways to do business and deliver results. He holds a Master of Management from Australia’s Macquarie Graduate School of Management and a B.A. in Computer Science from University of Cambridge. Li & Fung Limited is a leading global consumer goods design, development, sourcing and logistics company serving major retailers and brands around the world. Li & Fung was featured on Forbes Magazine’s “The World’s Most Innovative Companies” in 2014.

David Underwood
Insight & Innovation Leader, CSAA Insurance Group

David Underwood is the Insight & Innovation Leader with CSAA Insurance Group, a AAA company. In this role, David leads the design and execution of the enterprise insight & innovation strategy. At CSAA, innovation means finding new and better ways to improve service, member experiences, develop new products and services, and grown partnerships. David’s prior experience includes global talent management and change roles in technology, biotechnology, publishing and international food production and distribution. David holds an M.S. from University of Bridgeport and a B.A. from University of Delaware. With more than 100 years in insurance, CSAA Insurance Group is one of the top 20 personal lines property and casualty insurance groups in the United States. CSAA offers automobile, homeowners and other personal lines of insurance to AAA members, through partnerships with AAA clubs in 23 states and the District of Columbia.

Barbara Distasio
Assistant Vice President of Innovation Program, MetLife

Barbara Distasio has more than 20+ years of experience as a senior business development executive. She launched the first innovation program at MetLife in 2011 recognizing the need for the insurance industry to move ahead of digital and competitive threats. A quick study with an affinity for complex issues, change, and innovation in dynamic work environments, Barbara can act as a knowledge broker to ensure that the most innovative concepts and practices are shared and adopted by independent operating groups. She holds a B.A. in Journalism and Political Science from the University of North Carolina at Chapel Hill. MetLife is one of the largest life insurance companies in the world serving approximately 100 million customers globally. MetLife was #1 within the Life and Health Insurance category on Fortune Magazine’s “World’s Most Admired Companies” survey list.

Renee Pearson
Director of IT Global Innovation, Kimberly-Clark

Renee Pearson is currently the Director of IT Global Innovation at Kimberly-Clark Corporation. Kimberly-Clark is a global CPG Company focused on leading the world in essentials for a better life, recognized by its strong brands such as Huggies, Kleenex, Kotex, and many more. Renee focuses on the convergence of business strategy and information technology to drive top or bottom line growth for Kimberly-Clark’s businesses through ideation and the delivery of rapid proofs-of-concept. Her passion, leadership, and commitment to innovation has delivered business impact through solutions ranging from the Internet of Things, Augmented Reality, and crowdsourcing capabilities, of which some have won internal and external awards. Renee holds a Bachelor’s degree in Management Information Systems from the University of Wisconsin-Eau Claire. Nearly a quarter of the world’s population trust Kimberly-Clark brands and the solutions they provide to enhance their health, hygiene and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex and Depend, Kimberly-Clark is an indispensable part of life for people in more than 175 countries.

John Klick, Jr.
Senior Manager, Pfizer Worldwide Innovation

John is a middle child, Frankenstein’s monster lives in his basement, he eats Reese’s Peanut Butter Cups by the bagful, and he likes to make stuff. Currently, John is a member of the Pfizer Worldwide Innovation team responsible for accelerating innovation everyday across the 96,000-person organization. He is trained as an innovation champion facilitating teams in solving large business problems using innovation and experimentation tools. He is also responsible for figuring out how to use technology to enable and empower innovation through the large, global enterprise. Before joining Pfizer, he led the deployment of large, enterprise software systems in the healthcare space. He also has worked in the finance and nonprofit sectors enabling those businesses through technology. He resides in Connecticut with his wife and 3-year-old twins.

Brent Foster
Director of Software Engineering, Capital One

Brent is passionate about making something happen that was never possible before, making something new, or simply just making the world a better place. This is why he became an engineer. While he was at American Express, he organized an innovation pathway to enable ideas (incremental <-> almost disruptive) to come from anywhere, get prototyped, get piloted, and find a rightful home in the traditional organization through crowdsourcing and hackathons. At Capital One, he’s excited to focus on challenges around how to help propel associates forward through education and personalized learning experiences to enable a cadre of aggressive innovations and paradigm shifts across the enterprise.

Jason Tilghman
Director of Innovation Programs, Fidelity Investments

Jason Tilghman is Director of Innovation Programs at Fidelity Investments, a role he has held since 2015. He is responsible for engaging with associates at all levels to unlock insights that create business value. He conducts this work at scale, working with every business group at Fidelity, reaching over 26,000 associates each year. He lives in North Carolina with his wife and 3-year-old son.

Michelle Mahoney
Executive Director of Innovation, King & Wood Mallesons

Michelle is a serial intrapreneur. Michelle has a strong global network and has a track record for maximising technology, transforming business and innovating. She has been able to successfully execute ideas into business impact. Michelle lives by the mantra ‘anything is possible” which is combined with her down to earth approach ensuring her clients are at ease, also empowering her colleagues and mentees. Michelle is a member of the firm’s Executive Leadership team and is the Executive Director of Innovation. She is responsible for the design and delivery of the innovation strategy for King & Wood Mallesons. Her career has included many first to market initiatives and she has received global professional recognition. Michelle is a technologist, Prince 2 project manager, Prosci change manager, design thinker and a lean six sigma black belt. King & Wood Mallesons is the first and only global law firm headquartered in Asia. KWM is consistently named as one of Asia’s Most Innovative Law Firms in the Financial Times Asia Most Innovative Lawyers Index and as Australia’s Best Law Firm in the Australian Financial Review Client Choice Awards.

Leo Smith
Vice President - Marketing and Customer Experience

Leo currently serves as Vice President - Marketing and Customer Experience at Fifth Third Bank’s corporate headquarters located in Cincinnati Ohio. With over 25 years in both corporate leadership and entrepreneurial ventures, Leo has an unrelenting focus on winning and a track record of proven success. Harnessing the voice of the customer and employee, has been Leo’s primary ingredient in his recipe for success, followed closely by architecting the strategies and execution that transform ideas into innovation and results. Leo earned his BFA from WPU with continued graduate studies in multiple interests including strategy, lean and emotional intelligence.

Fifth Third Bank is among the largest money managers in the Midwest with $315 billion in assets under care.