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DPR CONSTRUCTION:
CUSTOMER EXPERIENCE INNOVATION

SPIGIT-SUPPORTED INNOVATION PROGRAM DRIVES 20% INCREASE IN PRODUCTIVITY.

With Spigit, DPR was able to overcome transparency and communication issues, increase productivity and implement new, on-site technologies to drive performance, outcomes, and results.

 



CHALLENGE

How to break down silos, collaborating globally, and accelerating the rate of idea adoption and productivity.

SOLUTION

DPR uses the Spigit Innovation Management Platform to surface and evaluate the most valuable ideas for improving customer experience.

RESULTS

Overall efficiency gains of 20% across the company, and on-site technology that saves team members an average of eight hours per week.

“We wanted to figure out how to encourage people to elevate ideas. Spigit helps us with that, speeding up ideas and getting more of the community to see what is going on, vote thumbs up or down, and help decide which ideas to react to first.”

Jim Washburn

Regional Manager, DPR Construction