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UnitedHealth Group:
Crowdsourcing
Healthcare
Innovation

EMPLOYEE-SOURCED SOLUTIONS DRAMATICALLY IMPROVE THE PATIENT EXPERIENCE

UnitedHealth Group is the largest health and well-being company in the United States, with more than 165,000 employees serving 85 million people worldwide.

 

CHALLENGE

Engaging a very large, global crowd and creating a culture of innovation throughout their employee, customer, and partner ecosystem.

SOLUTION

Developed a new innovation process called “ignite innovation” powered by the Spigit innovation management platform.

RESULTS

Engaging a very large, global crowd and creating a culture of innovation throughout their employee, customer, and partner ecosystem.

“By using an innovation platform that connects people and ideas, we have a system in place to encourage and capture new ideas. We are then able to create diverse teams around those concepts, helping UnitedHealth Group to radically transform innovation engagement and enhance the health care system.”

Greg Hicks

Director IT, Open and Collaborative Innovation at UnitedHealth Group