customer experience can doom a company or power its growth

Spigit taps your employees – the people that represent your brand – to understand the voice of the customer.

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EVOLVE your business model

Use your crowd to identify gaps and areas for improvement in your customer support and customer retention programs.

IDEATE directly with customers

Uncover opportunities to surprise and delight throughout the customer journey, collaborating on roadmaps, marketing programs, and product improvements.

REDUCE customer churn

Instantly know where support teams are struggling to serve customers, and why. Find new opportunities for retention and upsell.

The estimated cost of customers switching due to poor service (US)

Accenture "Digital Disconnect in Customer Engagement”
create a better customer experience

“With Spigit, we turn employee engagement into ideas that serve our policyholders more effectively.”

David Underwood
Insight & Innovation Leader, CSAA Insurance Group

employees at the world’s most influential companies have innovated on Spigit.

CWT is continuously refining our organizational processes with a goal to offer the best customer service as we manage over 60 million transactions annually. Spigit for CI simplifies the discovery of new project ideas and increases employee engagement resolving a major pain point of all continuous improvement processes.

Vincent Lebunetel
Vice President of Corporate Innovation, Carlson Wagonlit Travel
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