Customer experience can doom a company or
power its growth
Uncover customer pain points
Use your crowd to identify gaps and areas for improvement in your customer support and customer retention programs.
Reduce customer churn
Instantly know where support teams are struggling to serve customers, and why. Find new opportunities for retention and upsell.
Ideate directly with customers
Collaborate on product roadmaps, marketing programs, and service improvements.
“Normally, front-line employees could never get an audience with executive leadership, but with TIP it’s a regular occurrence, and gives them a chance to create something extraordinary…for example, the ATT Drive Mode mobile app – an idea from a front-line call center operator.”
VP, Ecosystem and Innovation
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